Donald Ho

Faire

Engineering Manager

Toronto, Canada - Feb 2022-Nov 2023

Technology: React, Kotlin, MySql, AWS, Redis, ElasticSearch, ChatGPT

Led two high-performing engineering teams driving Marketplace Product Supply Quality and Seller Onboarding for a wholesale marketplace with 3+ million of products and 800+ millions in revenue.

Provided technical and project leadership for initiatives to improve quality of Product Listings on Faire's marketplace, utilizing AI, ChatGPT and data-driven models to optimize text and images on Product Listings. This improved overall Product Listing Quality by 15%, resulting in an 5% lift in overall sales

Directed cross-functional effort to reimagine the Seller Onboarding process, driving a 25% increase in loyalty program adoption and a 6% increase in first month sales of newly onboarded brands

Revamped engineering manager evaluation guidelines and career paths at Faire and created new guidelines for cross-functional collaboration between design and engineering teams

Klick Inc

Engineering Manager

Toronto, Canada - Nov 2016-Jan 2021

Technology: React, C#, Postgres, AWS, GCP, ElasticSearch

Led engineering and QA teams to automate and productize parts of Klick's consulting business, reducing execution costs, and increasing profitability on client engagements.

Led cross functional team building building a project to automate FDA workflow approval processes, reducing manual review effort required for FDA approval of marketing websites by 30% thereby increasing profitability on client engagements.

Oversaw project to ingest day-to-day data signals from Klick staff's financial, digital and physical activity to Klick's Datalake. This allowed for Klick's business leaders to understand how employee time was being spent on which projects, allowing them to better understand the true cost of project delivery at Klick.

Conceptualized, built and led team building an Digital Ad Spend planning platform synchronizing with Google Campaign Manager that reduced manual effort and allowed for more detailed ad campaigns. This platform was used to plan 100+ million dollars in Ad spend by clients.

Microdea Inc

Senior Software Engineer

Toronto, Canada - Aug 2015-Oct 2016

Technology: ASP.Net, C#, SQL Server, AWS

Led an engineering team in implementing conversion of an on premise logistics document workflow system to a multi-tenant cloud based offering.

Executed an overhaul of engineering culture from a traditional waterfall engineering team to an agile culture with automated build, test and deploy-centric values reducing build

Oracle (Eloqua)

Senior Software Engineer

Toronto, Canada - Jul 2012-Jul 2015

Technology: ASP.Net, C#, SQL Server, AWS

Lead engineer on a team reporting directly to the CTO for the creation of the Eloqua AppCloud, an App Store for Eloqua's Marketing Automation platform. The AppCloud came under use by the majority of Eloqua's clients, handling millions of marketing events and was a key component in the Oracle's 900 million dollar acquistion of Eloqua.

Built the Eloqua AppCloud, a high scale system to allow for the creation of custom Apps to be used in Oracle's Marketing Automation platform. This involved buliding APIs and authentication capable of handling millions of marketing events per day.

Worked directly with C-level executives to envision and implement the Eloqua AppCloud.

Acuity Ads Inc

Software Engineer

Toronto, Canada - Aug 2011-June 2012

Technology: Spring/Struts, Java, MySQL, Redis, AWS

Led development on client facing user interface for a technology startup building a Real Time Bidding platform for digital advertising.

Envisioned and developed highly-scalable components of bidding and ad serving system responsible for billions of transactions per day, each within 30 ms.